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Why Clinical Quality Should Be Your Core Business Strategy


Over 100 years ago, healing professionals and healthcare itself went through a massive transformation that led us to the models of care delivery that we use today. Dr. Brent James argues that we are now, again, at a once-in-a-century inflection point to change the course of healthcare. Change takes real effort, but provides massive opportunity.

Those changes include a move away from the highly-profitable fee-for-service payment to fee-for-value. An IOM report, published in 2010, substantiated that more than a third of healthcare spending is waste. Pay-for-value aligns financial returns for those who invest in waste elimination. It also requires that clinicians move away from the craft of medicine to the science of medicine, using data and evidence to drive better clinical care.

Wednesday, December 19
1:00-2:00 PM EST

Join us for a webinar discussion with Brent James, MD, MStat. As the vice president and chief quality officer at Intermountain Healthcare, Dr. James led much of the change that produced Intermountain’s recognized operational and clinical excellence. Dr. James will educate and inspire all of us to do great work by sharing practical stories of how data has become the critical tool to help healthcare shift from revenue enhancement to clinical quality, which produces the most affordable care. 

Join the webinar and learn how to:

  • Use data to find variations in both cost and quality of care.
  • Standardize care without demotivating underperforming outliers.
  • Build a culture of data-driven care providers.
  • Develop an improvement strategy that you can start today.


Sought the world over, Dr. James is a recognized expert in this outcomes improvements area. He has championed the standardization of clinical care through data collection and analysis on a wide variety of treatment protocols and complex care processes for more than 20 years. Today, he firmly believes the practice of medicine and delivery of health care stands at a critical crossroads that you can impact. This is a once-a-century moment and we hope you will join us.

Presented by

Brent James
Brent C. James - MD, MStat, and Former Vice President and Chief Quality Officer, Intermountain Healthcare

Brent James is known internationally for his work in clinical quality improvement, patient safety, and the infrastructure that underlies successful improvement efforts, such as culture change, data systems, payment methods, and management roles. He is a member of the National Academy of Medicine, and participated in many of that organization’s seminal works on quality and patient safety. Dr. James is a Fellow of the American College of Physician Executives. He holds faculty appointments at several universities: Clinical Professor, Stanford University School of Medicine (Medicine); Visiting Lecturer, Harvard School of Public Health (Health Policy and Management); Adjunct Professor, University of Utah David Eccles School of Business; and Adjunct Professor, University of Utah School of Medicine (Family Medicine; Biomedical Informatics).


He served for over 30 years as the Chief Quality Officer, and Executive Director of the Institute for Healthcare Delivery Research, at Intermountain Healthcare based in Salt Lake City, Utah. Through the Intermountain Advanced Training Program in Clinical Practice Improvement (ATP), he has trained more than 5,000 senior physician, nursing, and administrative executives, drawn from around the world, in clinical management methods, with proven improvement results (and helped launch and support over 50 “sister” training programs in more than 10 countries).  He continues to work vigorously in clinical quality improvement training programs.


He has been honored with many awards for quality in health care delivery.  Some of the more recent include:  29th Annual David Packard Award – Uniformed Services University of the Health Sciences, U.S. Department of Defense, 2014; Deming Cup – Columbia University School of Business, 2011; C. Jackson Grayson Medal, Distinguished Quality Pioneer – American Quality and Productivity Center, 2010; Joint Commission Earnest A. Codman Award, 2006; AHA HRET TRUST Award, 2005; National Committee for Quality Assurance (NCQA) Quality Award, 2005; and the American College of Medical Quality Founders’ Award, 1999.


For 8 of first 9 years it existed, he was named among Modern Physician’s “50 Most Influential Physician Executives in Healthcare.” He was named among the “100 Most Powerful People in Healthcare” (Modern Healthcare) for over 5 years, and Modern Healthcare’s “25 Top Clinical Informaticists”.


Before arriving at Intermountain, he was Assistant Professor in the Department of Biostatistics at the Harvard School of Public Health, providing statistical support for the Eastern Cooperative Oncology Group (ECOG) and Cancer & Leukemia, Group B (CALG), and staffed the American College of Surgeons’ Commission on Cancer. He holds Bachelor of Science degrees in Computer Science (Electrical Engineering) and Medical Biology, and a Master of Statistics degree and MD (with residency training in general surgery and oncology) from the University of Utah. He serves on several nonprofit boards of trustees dedicated to clinical improvement and patient safety.