Health Catalyst Upcoming Webinar
register arrow

Register Now

Applying the Science of High Reliability to Improve Operations and Increase Organizational Resilience—Especially in Times of Disruption


Principles of high reliability have been a strategic focus for many hospitals and healthcare systems. Still, significant disruptions, such as the COVID-19 pandemic, often push strategic initiatives aside or categorize them as “not important right now.” However, high-reliability organizations (HROs) principles and practices are essential in uncertain times to support operations and organizational resilience.

Join Fran Griffin, an independent consultant with over 25 years of experience in healthcare—specializing in the areas of patient safety, quality improvement, and high reliability—as she discusses the characteristics of HROs and how to apply these principles in both expected and unexpected situations. Fran will discuss approaches to process design and analysis, movement from “Safety 1 to Safety 2,” and the impact on organizational culture. She will also share strategies for self-assessing an organization’s progress on the high-reliability journey.

Wednesday, October 28
1:00 - 2:00 PM ET

After this webinar, attendees will be able to:

  • Describe how high-reliability practices support operations in both expected and unexpected situations.
  • Summarize key concepts from Safety 2 approaches.
  • Apply self-assessment methods to their organization.
  • Identify opportunities for design and redesign using HRO principles.
Fran Griffin
Fran Griffin, RRT, MPA - President, Fran Griffin and Associates, LLC


Ms. Griffin has worked in health care for over 25 years, particularly in the areas of patient safety, quality improvement and high reliability. Ms. Griffin worked at the CMS Innovation Center from 2012-2016 leading the Innovation Advisors Program and serving as a senior advisor to innovation models. She was full-time staff at the Institute for Healthcare Improvement for 8 eight years, directing patient safety, infection prevention and reliability projects and collaboratives. Ms. Griffin is a Registered Respiratory Therapist with experience in the hospital setting including oversight for quality, case management, and related departments. Currently, Ms. Griffin is an independent consultant working with various organizations to drive clinical quality improvement and provide training to increase skills and capabilities of clinicians and health care managers. She has led multiple, successful improvement collaboratives, presents frequently at conferences and on webinars and has both developed and delivered many quality improvement training programs. Ms. Griffin serves as improvement advisor to the NJ Academy of Family Physicians, works with Safe and Reliable Care as a Senior HRO Expert, provides regular training programs for the NJ Hospital Association and is a member of the America College of Medical Quality. Ms. Griffin is co-developer of the Global Trigger Tool and an author on numerous articles and white papers related to patient safety and quality improvement in health care. She authored “Patient Safety and Medical Errors,” a chapter in The Healthcare Quality Book: Vision, Strategy, and Tools (3rd edition).